Gallery Furniture Elite Protection Plans

Transforming Inspiration

The reality is accidents happen! And when they do, we're here to help.

Whether your purchase is fabric, leather or vinyl upholstery, or hard surface furniture, a Gallery Furniture Protection Plan will help you protect it, so you can relax and enjoy your new furniture purchase. If the unexpected happens, call our service center for expert help with any problem covered by your protection plan. If a technician is needed, we will dispatch a certified, insured technician to perform the work in your home.

5-Year Gallery Elite Furniture Protection

Fabric
Leather & Vinyl
 Hard Surface
Mechanical and structural breakdowns to fabric, leather, vinyl upholstery or solid surface furniture as a result of:
 
 
 
Breakage of frames, panels, or springs
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Breakage of sleeper, recliner, lifting, heating and/or vibrating mechanisms
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Failure of integral electrical components
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Lifting or incident-specific chipping of veneers or laminates exposing the substrate
 
 
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Warping
 
 
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Loss of silvering on mirrors
 
 
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Seam separation
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Fading from the sun
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Breakage of zippers and buttons
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Breakage of hinges, handles, drawer glides and pulls, and nail head trim, not to exceed $200.00 per Agreement
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A specific post-delivery incident which occurs during normal residential use resulting in accidental damage, including:
 
 
 
All stains, including dye bleed and dye transfer onto or into upholstery fabric, leather or vinyl
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Punctures, rips, or burns
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Liquid marks or rings
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Houshold heat marks
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Gouges, dents, scratches, or chips that penetrate the finish exposing the substrate
 
 
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Damage caused by nail polish remover
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Checking, cracking, bubbling or peeling of finish caused by a specific incident
 
 
Glass or mirror chipping, breakage, or scratches
 
 
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Pet damage - single incident coverage

10-Year Gallery Elite Mattress Adjustable Base Protection

Mechanical and structural breakdowns to fabric, leather, vinyl upholstery or solid surface furniture as a result of:
Breakage of sleeper, recliner, lifting, heating and/or vibrating mechanisms
Breakage of welds
Failure of integral electrical components, including wiring, motors and remote control devices
Breakage of steel frames
A specific post-delivery incident which occurs during normal residential use resulting in accidental damage, including:
All stain types
Punctures, rips and burns

FAQs

What furniture is covered under the gallery furniture elite protection plans?

Our Protection Plans include coverage for all indoor furniture and bedding. See plans for details on coverage.

How long does the plan provide coverage?

Coverage extends for the term purchased as indicated on your sales receipt. Coverage begins from the original delivery date. 5-Year for indoor and 10-Year for bedding purchases.

When do I file a claim?

You must report covered problems within thirty (30) days of noticing this incident.

How do I file a claim?

Our customer care professionals are ready to assist you. To file a claim, call 855-473-5918

What can I expect if I file a claim?

To expedite the process, you will be asked to fill out a Service Request Form to the best of your ability. This will identify which item(s) was damaged, the extent of damage and when and where the accident occured. You can also submit photos. This packet will be reviewed to determine the next steps for your claim.