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There is no disappointment here, only high praise for quality leather/wood furniture at great prices w/o all the pressure tactics. Thanks GF for your great customer service and products.
The service is great. Everyone one in the store were professionally, smiled, and was very courteous.
The help I received by GF salesman, Chris King, made all the difference in getting this set into my home. It was a more complicated transaction than it appeared. He was on it from the beginning and saw it through past the delivery. The set is spectacular, the delivery was spot on, and the delivery team was respectful of our property and fast. Absolutely would buy again from GF.
Service at the store and also at time of delivery were exceptional!!!! Cannot wait to purchase more in the near future from GF!!!!
We always get the best service at Gallery Furniture from the sales floor to the hard working guys that deliver and set up.
We had a wonderful experience! We were greeted at the door, taken directly to the area of the showroom we requested. Offered water or soda as we shopped. We decided within minutes we were going to purchase our sectional. We were quickly approved financing and ready to go out the door within and hour of arriving.
The sales staff was excellent, answering questions clearly, honestly, and promptly. The delivery staff was excellent.
We have always purchased from Gallery furniture. We needed a lot of furniture since Harvey took much of it ;) Great service and products!
We bought an almost identical couch from Gallery two years ago and loved it. When we lost it due to Harvey, we knew we wanted to replace it with the same thing. We found this one and bought the whole set, such a great deal! We will be Gallery customers for life!
The delivery guys were courteous and looked like professionals in Gallery Furniture branded Polo shirts and properly fitting pants. They had to take my front door off the hinges to get the sofa in, they did so without a complaint or issue, the sofa had to go up a flight up steps and around a corner and they maneuvered it skillfully always being careful of my walls. There was no packaging or foam to clean up as the sofa had been shrink wrapped, blanket wrapped then shrink wrapped again, I have never experienced any company take so much care in the delivery and ensuring my home was undamaged as these gentlemen were.
You have to love that same day delivery. I bought the chair about 5 pm in the evening, and it was in my house at about 9 pm the same evening. Thanks Gallery!
Delivery was fast and the guys were very good in doing everything the right way. I felt completely comfortable with how my items were handled. We will be back soon.
The customer and delivery service is great. The delivery guys were professional, careful and courteous.
Delivery service was excellent! As soon as I called to have them deliver it sooner, they were here within 3 hours. Product was in excellent shape and very well wrapped.
The delivery of this product was right on time. We were amazed how well the pieces were wrapped with plastic. The gentlemen that delivered it were friendly and were careful in removing the plastic and setting it up. I would definitely use this service again.
Gallery Furniture has been outstanding in all aspects from sales to customer service to delivery helping us out after Harvey.
Great service with great products. I was immediately greeted upon entering the showroom and an associate was there to assist me within 2 minutes. My pickup experience was just as efficient. I will be back for sure.
The service was really great! Did not get bombarded as soon as I walked in the door, had some time to talk things over with my fiancee without a pesky salesman on our tails. And we got an amazing deal as well!
Probably the best customer service so far (of all the different stores we shopped at). Gallery furniture did so much for all the people affected with a Hurricane Harvey, and shopping at their store was our way of paying back. Brandon was super helpful with selecting our mattress. They delivered it to us that same day in the evening! We will shop there again!
We just purchased a new bed and a new recliner from Gallery furniture. It’s been an incredible experience. Everyone was so nice and knowledgeable. We met Mattress Mac himself. We thank him so much for the support he’s given Santa Fe, Texas.
The sales people here are incredible and service is second to none, from Mattress Mac all the way down to the delivery people.
Wow! Gallery Furniture really has it down to a T with service and a swift sell. The furniture is beautiful, the sales team is helpful without pressure, they get you out with no problems at all. And every time I go there, Mattress Mac himself is there working, thanking people and shaking our hands. We had a snack, my son had fun, and we already got our furniture. The delivery guys were very professional and careful. Thank you!
Top notch service! From the moment you park to the second that you leave. No other furniture store in the country that provides this kind of service!!! Thanks Thomas and Boxer! Don’t think twice when looking for furniture.
Top notch buying experience. Sales staff was informative and knowledgeable, without breathing down your neck like other stores. If you needed to discuss issues with your spouse, the salesman was not there getting in the way. Low pressure, and helpful folks all the way around. Oh, and the selection of surprisingly high quality furniture was unexpected. Overall, a good shopping experience. Good Job Mr Jim, you have a good staff!
I have been shopping here since they were in tents. The service is still great. And the furniture is made to last. And the sales person I had tonight was great, Chris asked what we were looking for and took us straight to 3 different items. Made sure we were happy.
We found just the sofas we were looking for while under great customer care. We then went back to finalize this purchase. We now have our sofas. They were delivered the day we purchased them. They were set up with great care and thoughtfulness. Great professional care was given at every point of this purchasing process. Thank you greatly for the wonderful hospitality, wonderful service and wonderful sofas! God bless you and yours.
I had a chance to meet the wonderful people behind this humble and amazing family owned company. I had a best time to see their displays and Pops was amazing to help me out getting what I wanted. Overall the experience was great. Great staff and selections. I managed to met Mr Jim too. I highly recommend this place for all Texans.
We have been purchasing furniture from mattress Mac since 2003, and is still holding strong!! We just purchased 2 bedroom sets for our growing kids and we all couldn't be happier with the whole buying experience. Everyone we interacted with from Roy to Gracie and especially the delivery guys - delivering our furniture in the rain with smiles on their faces. We will continue to give our business to gallery furniture and appreciate all that Mac has done for Houston!!! So Appreciate *
As soon as we entered the facility, we were greeted with a friendly salesperson who took our list of furniture needs and directed us to the most qualified salesperson on their staff. He explained in detail about each piece of furniture which was very impressive and helpful. Their furniture is very well made...top of the line leather and solid wood. Many of the wood pieces are hand crafted by the Amish, all made in the USA, and many of the pieces we purchased were made right here in Texas. Thank you for making our experience so easy.
We had come into Gallery Furniture the day before and found a great deal on a couch, but we wanted to shop around a bit more. We followed up the next day and the deal was gone! Fortunately one of the sales representatives Phu remembered us from the day before and was extremely helpful with getting the previous sale price for us. Overall the staff is extremely helpful, the furniture is high quality, and the store is very nice! Bonus points for the snacks!
My family hosted a Baby Shower in one of the party rooms available at Gallery Furniture. The food, lemonade and room attendant were all so nice. We had more than enough food on all the different platters that were included with the room. Our attendant was always near for anything. He was able to warm up a baby bottle of formula for my Grand Daughter. Thank you so much for providing the beautiful facility with your friendly and supportive staff. I will recommend your Party Room Package to all my friends. Again, thank you.
We’re Gallery Furniture customers for life! Our first living room furniture purchased at GF finally looked worn after 15 years, so we returned to pick out a new suite. You’re always greeted with a friendly face when you enter the store. Mattress Mac is always at the large counter or walking through the store and it runs like a well oiled machine. Every employee we’ve dealt with over the years were courteous, knowledgeable, and guide you in the process of choosing the right pieces for you. Buy it today, delivered today is not just a slogan but a promise! We had our furniture within hours of selecting it in the store. The selection is amazing - I can see so many styles and colors in one convenient location. There’s no place like it!
