Frequently asked question: Other delivery places, furniture delivery, tell me I got to wait from seven in the morning till seven at night, and they're not going to give me a phone call. I got to waste my whole day waiting on a delivery team. Does Gallery Furniture give a call or a time window?
Yes. First of all, we're going to give you a four-hour time window, whether it's 10 to 2 or 2 to 6 or 6 to 10. And yes, our drivers, 90% of the time, call when they're 30 minutes out, saying, "We're on the way to your home, Mrs. Jones. Be there in about 30 minutes."
Customers deserve to know when the truck is arriving. Waiting on a furniture delivery makes people anxious. They definitely don't want strangers in their home. That's why the drivers are all team members.
The driver and the helper have been here for years and years. So we're going to call you 30 minutes before. We're going to get that furniture to your home.
We're going to set it up in your room right where you want it, and you'll have hopefully a great delivery experience from Gallery Furniture's trained professionals. Yes, they should call 30 minutes out and let you know when they're going to be there.
