How Gallery Furniture Handles Customer Complaints

What happens when a Gallery Furniture says, "I'm not happy"? We find out what the problem is, and if it's reasonable at all, we solve the problem. We do that every day. Been doing it since 1981.

When people weren't happy in 1981, we took care of their problems. When they weren't happy in 1991, we took care of their problems. 2001, 2021, and now 2026.

Complaint—is it at all reasonable? We'll take care of it. We had one time I couldn't honor the warranty because their pet alligator ate the sofa. Can't help you on that one.