Yes, the delivery team will move your old furniture if you need it relocated. We just got to work that out at the time that you do the ticket at the store. That way, we know what we're going to do when we get there.
If you want us to haul off your old furniture, you buy a sofa, loveseat, we'll haul off your old sofa, loveseat. If you want us to move your old sofa, loveseat from downstairs to upstairs, we can do that. But please let the cashier know so that it's all written on the ticket.
Because the best surprise for these drivers is no surprise. That way, it doesn't make them late for the next customer's home.