How does Gallery Furniture train employees to treat customers?
We train all of our staff members to treat customers like it was their own mom or dad. That furniture you're delivering, it's not just another piece of freight. That is somebody's pride and joy.
Whether they spent $500 for it, $1,500, or $5,000, it doesn't matter how much it cost. It's their pride and joy. So we want to protect that furniture and treat it like it's their mom or dad's furniture.
If we do that, we did a good job. So it's a matter of taking it personal. These customers are not a number.
They're not a statistic. They're not an entry on a spreadsheet. They're real, live, breathing Houstonians or Texans, and it's our job to delight them every day.
