What does Mattress Mack personally do to ensure Gallery Furniture customers are happy?
I call back every customer the day after their delivery. You get it delivered on Friday, I'll be calling you on Saturday. You get it delivered on Monday, I'll be calling you on Tuesday.
I want to get feedback from the customers. I want to hear the real voice of the customer. I want to know how the sales guys did.
I want to know how the checkout process was. I want to know how the delivery process was. Want to know if you're enjoying your new mattress, your new sofa, whatever you bought.
We are hands-on in the customer business. We're not, other stores—they lose 30% of their sales on cancellation. They think that's normal.
Not at Gallery Furniture. We want to make every customer happy by delivering the furniture right the first time. Call back the next day.
Make sure you slept good on your new mattress or if you didn't sleep good, maybe it takes a couple weeks to break in. We're with you all the way.
Gallery Furniture is different than the other stores because we care about you, our customers, first, last, and always.
