The day after every delivery, I like to personally reach out and call every customer because taking care of customers doesn't stop once the furniture is sold in the store, that's just the beginning. The real effort is getting the furniture delivered to the customer's home and set up perfectly.
I reached out to Glenn and what stood out most was how much Glenn said he values the relationship built over time with our drivers. He said “The same drivers have been to my home three different times in the last year, they are spectacular.” He spoke about the experience being consistently positive and made sure to recognize those drivers and his salesman for doing a job above and beyond for the customer.
At Gallery Furniture, it's all about customers first, last, and always.
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