Customers ask, what should a furniture company do if it discovers damaged furniture before delivery?
It should put it in the repair department, bring down another piece, and get it right, and deliver that new piece to the customer. That's what we do at Gallery Furniture. If something has a minor issue, we touch it up and put it on the truck.
We're going to make sure the furniture's right before we load it on the truck, deliver it to your home. We don't want to deliver damaged furniture to a customer.
I had a customer come in the other day. They bought from a big-name store that was for their birthday. They bought it six weeks out, and this delivery was scheduled on their birthday. They got there, of course, the day after the birthday, which is already a disappointment, but the customer was at least happy to get the furniture. They opened it up out of the box and the entire thing was crushed.
What a disappointment to the customer. We don't do that at Gallery Furniture. We open it, we inspect it, we deliver it to your Houston area home four or five hours FREE the same day.
