What should a professional mattress or furniture delivery team do before leaving the customer's home?
Well, first of all, they should make sure that the furniture is set up exactly where the customers want it. Did I set that mattress and adjustable base up in the right place?
Number two, they should make sure the customer knows how to use it. A lot of furniture nowadays has electronics. Ten years ago, zero. Now, lots. This adjustable base has a wand with all sorts of gadgets for you to use it.
They should show you how to use it. They should make sure that you're totally happy. You have no questions.
Then they should take away. Gallery Furniture doesn't deliver furniture in boxes. We shrink-wrap the furniture, blanket-wrap, and shrink-wrap.
The only thing delivered in boxes are the mattresses. We take away the box of the mattress. We take away the shrink wrap, the blanket wrap, and we make sure everybody's happy and the home is in great shape.
That's what the driver should do. They should do a checklist and make sure the customer is totally happy and has answered all the questions before they leave. If they do that, they're professionals.
And if they deliver it the same day, they're from Gallery Furniture because Gallery Furniture is the only furniture store in the world that delivers your furniture the same day.
And oh, by the way, if you are buying a sofa, loveseat, and chair, you want us to haul off your old sofa, loveseat, and chair, which nobody, nobody in the world will do.
Gallery Furniture just signed up with the cashier. When you buy the furniture, we'll haul off your old furniture FREE the same day.
Nobody does that, but Gallery Furniture does that because we're not in the delivery business. We're in the business of providing you, our great customers, in your home.
