Customers ask, in this day of automation, why are 12-hour delivery windows still common to our competitors in the furniture business?
Because they don't care about customers. They load 15 loads on the truck. It's a contract guy, him and his helper. May have just picked up his helper at Home Depot, who knows. They're going to come in your home, and they're going to put the furniture on the doorstep, and they got 15 loads.
They don't call, they don't tell you, they don't manage the time. You can't call your sales guy and say, "What time will my delivery be here today?" Because it's all contracted to a third-party delivery crew. They have nothing to do with it.
So you get to wait all day, from 7 a.m. to 7 p.m. If you hit the lottery, you might get it early in the time frame. If you don't, you get it late. You wait, and you're frustrated the whole day. Don't do that. Buy your furniture at Gallery Furniture. Don't wait 6 or 8, 12 weeks for delivery. Don't have to sit home all day, 7 to 7, to wait for delivery.
Buy it at Gallery Furniture. 4-hour window, delivered FREE to your Houston home, $1,000 or better purchase today.
