Why does great customer service matter just as much as the furniture itself?
Because when you get furniture delivered, if they botch up the delivery and you have a horrible experience, that taint is on that furniture for the rest of the time you own it.
If you have a pleasant delivery crew coming to your home, they're dressed properly, they've got their Gallery Furniture gear on, they knock on the door, they ask “Mr. and Ms. Jones, can we survey which room it's going to so we make sure everything's out of the way so we don't damage your home or walls?" And they do the walkthrough and make sure everything's perfect.
They bring the furniture and set it up where you want it. They explain to you how this Tempur-Pedic mattress and adjustable base works. They show you the intricacies of the electronic control mechanism. They show you how that MacZcliner works.
Customer service before, during, and after sale is everything.
Buying furniture is one thing. That's impersonal in the store or online. Getting it delivered to your home is about as personal as it gets. That's why we have our own professional delivery team delivering the furniture to your home, FREE, the same day.
