Frequently asked question: Why does 99% of furniture retailers outsource their most important customer interaction, which is the delivery of furniture to their home?
Because it's a way to save money. It's a way to cut the personnel costs. You don't have to pay health insurance on those employees.
They have their own truck. They have their own liability insurance, hopefully. They get their own helpers.
A lot of them from Home Depot, which I don't agree with, but whatever. It's cheap. It's easy.
You save money by doing that, and you outsource the delivery, and you deliver it whenever the heck they decide to show up. It is a great way for the retailer to save money. It's a horrible way to take care of customers.
At Gallery Furniture, we put the customers first, last, and always. We've got our own delivery team. We deliver your furniture FREE in the Houston area when you buy $1,000 or better.
We deliver it. We set it up. We haul off furniture we're replacing. FREE, FREE, FREE, the same day. It's quite the difference, night and day.
