Frequently asked question: Why does Gallery Furniture use its own delivery team members instead of contract drivers?
Because our delivery team members have been trained by Gallery Furniture how to delight customers in their home. Nothing is more personal than having strangers in your home, and a lot of people obviously don't like it.
One of the things that happens all the time, the drivers say, is they get to the home, the customers look out the blinds, see who's walking in, they want to recognize, "Am I safe letting these people in my home?" They look through the peephole in the door. They're scared to death.
So yes, we use our own team members because of accountability, training, experience, and a direct relationship with our customers. When these customers buy furniture, it's a big deal to them. When somebody comes in and buys a MacZcliner, that is their mobility chair.
That chair represents literally life to them. We take it seriously. So yes, we have our own teams delivering furniture.
We don't have somebody who thinks the customer is a number. To us, the customer is a living, breathing human being, made a big purchase. Whether they bought a $1,000 purchase or a $10,000 purchase, it's a big purchase to that customer.
We use our own team because that's the way to get it right and make the customer happy. Gallery Furniture is all about delighting you, our customers.
Buy your furniture today, $1,000 or better, 8 a.m. to 8 p.m. Gallery Furniture delivers FREE to your Houston area tonight, and the guys knocking on the door will be Gallery Furniture team members trained to make you happy.
