Frequently asked question: "Mack, why do your own delivery people deliver furniture? Why don't you outsource to other, outside people like other stores do?"
Because the core competency, I believe, of Gallery Furniture is delivering a customer's Stickley recliner, their Tempur-Pedic mattress, their power motion sofa, loveseat, and chair. The core competency is delivering it FREE today.
Gallery Furniture has our—we have our own fleet of trucks. We've got our own drivers. Some of the drivers have been there 10, 20, 30, 40 years. They've got massive experience. We deliver it to your home. We set it up where you want it. We make sure it's exactly right.
Gallery Furniture, we don't sub out our deliveries to contractors because our core competency is delivering furniture to customers' home today, making them happy with a great delivery experience.
That's what it's all about. In the store, it is impersonal. It's a transaction. In your home, it's very personal to you. That's why our own employees knock on the door. They've got their Gallery Furniture shirts on. They're there to please you 24/7.
