The first time means we get there. We call the customer before we're on the way and say, "Hey, this is Mark and Scott. We're on the way with your furniture."

They show up, they say, "Mr. and Mrs. Jones, we're here to deliver your furniture. Do you mind if we scout where we're gonna put the furniture?"

They go down the hallway. They remove the pieces that might be hit by the sofa coming in.

They survey the room. If there's old furniture to be hauled off, they take that out first.

Then they bring the sofa in carefully. The sofa's wrapped in blue blankets and shrink wrap to protect the sofa during shipping. They set it up right where the customers want it.

They take the blankets and the shrink wrap off. They set the furniture up right where the customers want it. If it's power-reclining furniture or a MacZcliner, they show the customer how to use the electrical and electronic devices.

Then they take all the shrink wrap and the blankets, they walk out, and they make sure the customer's delighted.

That's what delivering right the first time means. Getting it right for the customer, and the customer is thrilled with the delivery and thrilled with the people they had in their home.
Not scared to death because two thugs show up.