Refund policy
EXCHANGE POLICY
All Sold Merchandise (Excluding Mattresses): There are no returns or refunds on all delivered or picked up merchandise. We have an exchange policy within 15 days after customer has received the purchased merchandise. This excludes market samples, floor model samples, and special promotion offers which are sold as last ones as-is no returns and no exchanges.
Mattress Purchases: There are no returns or refunds on all delivered or picked up mattress merchandise. All mattress purchases carry a 30 day minimum "break-in period" before any exchange. We have a one-time exchange policy within 90 days after receiving your mattress purchase and after the 30 day break-in period expires. This one-time exchange policy excludes market samples, floor model mattresses, special promotion offers, and all mattress accessories (such as bed sheets, mattress protectors, pillows, etc) which are sold as last ones as-is no returns and no exchanges.
Eligible Exchanges: To be eligible for any exchange, your purchased item(s) must be in the same condition that you received it from Gallery Furniture, unworn or unused and not be damaged in any way. The exchange price must be equal to or more of the value and cannot be less than original cost amount. Only the original purchaser of merchandise can initiate the exchange and will need to provide the original receipt or proof of purchase.
Restock Fee: We will charge 10% of the original furniture price of the exchanged merchandise as a restock fee.
Re-Delivery Fee: If delivery is needed for the exchange, there will also be a delivery charge of $150.00 minimum within the Gallery Furniture North Freeway store's 60 mile radius. See store for details for longer delivery distances.
To start the process of an exchange, you can contact us at 713-694-5570, you can email services@galleryfurniture.com or visit the Gallery Furniture 6006 North Freeway store (only) in person to reselect. We highly recommend visiting the store and inspecting the merchandise to ensure you are happy with your one-time re-selection.
WARRANTY CLAIMS
Any warranties or product defective issues, please call 713-694-5570 Monday thru Thursday 9AM to 5PM and ask for Service department.
You can always contact us for any questions at 713-694-5570 or email us at services@galleryfurniture.com